Question 1

How much can I send for free?

Accepted Answer

How much can I send for free?

Question 2

How long do links last?

Accepted Answer

How long do links last?

Question 3

Does the person I send to need an account?

Accepted Answer

No. They open the link, preview or download, and can leave notes, all without signing up. There are no ads on their page.

Question 4

What happens if my connection drops while uploading?

Accepted Answer

Uploads are sent in chunks and resume from the last one that arrived. Pause, lose Wi-Fi, come back, and it continues.

Question 5

Where are my files stored?

Accepted Answer

On an EU-owned server (Hetzner, in Germany), and always sent over an encrypted connection. Payments go through Paddle, which never sees your files. Analytics run on PostHog EU. There are no advertising trackers.

Question 6

Are my files used to train AI?

Accepted Answer

No, never. Your files are used to deliver your files, nothing else. When you delete a transfer the bytes are erased immediately; when one expires, they are erased within a day.

Question 7

Can I protect a transfer with a password?

Accepted Answer

Yes, from the options under the composer. We suggest a memorable password you can share separately, for example by text message.

Question 8

What does Pro cost, and what if I change my mind?

Accepted Answer

What does Pro cost, and what if I change my mind?

Question 9

How do I cancel?

Accepted Answer

Two clicks on the plan page. No survey, no retention offer. You keep Pro until the period you paid for ends, and there is an undo if you change your mind.

Question 10

Can I talk to a person?

Accepted Answer

Can I talk to a person?

Send big files. Keep them yours.