How to cancel WeTransfer and ask for a refund
Step by step: where the cancel option is, what happens to your files, how to request a refund, and what to do if the price jumped at renewal.
Cancelling a subscription should take two clicks. On WeTransfer, reviewers describe it as harder than that, and a discount offer appears at the end. This page walks through it.
Cancel the subscription
- Sign in at wetransfer.com and open your account menu (top right).
- Go to Settings → Plan (the label varies by region).
- Choose Cancel plan and confirm. You may be shown a discount to stay; you can decline it.
- Your plan continues until the end of the period you paid for, then drops to Free.
If you subscribed through the iOS or Android app, cancel through the App Store or Google Play subscription settings instead; WeTransfer's site cannot cancel a store subscription.
If the renewal price jumped
The Premium plan was retired in late 2024 and merged into Ultimate. Reviewers on Trustpilot report annual renewals moving from roughly $130 to $228 without a warning email. If that happened to you:
- Cancel as above so it doesn't happen again.
- Request a refund (below), citing that you were not notified of the price change. Consumer-protection rules in the EU and UK, and California's auto-renewal law, require clear notice of material changes to a subscription; mention this.
- If the refund is refused and you paid by card, your card issuer may accept a dispute for an unnotified price change on an auto-renewal. Do this only after the merchant has refused.
Ask for a refund
There is no refund button. Contact support through the help center ("Contact us" at the bottom of a help article) or reply to the receipt email. State the charge date and amount, say you are requesting a refund, and keep it to three sentences. Reviewers report that persistence helps.
Before you go: get your files
Transfers already sent keep working until they expire. If you stored files in your WeTransfer account on Ultimate, download them before the period ends.
What we do differently
Honestfiles' Trust Charter commits to an email 7 days before every charge, no price increases on an existing subscription for 24 months, a self-serve refund button for any charge in the last 14 days, and cancelling in two clicks with no retention offer. Those are the reasons this page exists.
Questions people ask
- Why did my WeTransfer renewal price go up?
- The Premium plan was retired in late 2024 and folded into Ultimate, which costs about $228 a year when billed yearly. Former Premium subscribers report renewing at the higher price.
- Is there a refund button in WeTransfer?
- Reviewers report there is not; refunds go through a support request by email or the help-center form.
- Will I lose my files if I cancel?
- Transfers already sent keep working until they expire. Account storage on Ultimate is subject to the plan's terms after cancellation; download anything you need before the period ends.